Guest Guarantee
Love Your Hair or Your Money Back!
If you are not 100% satisfied with your hair we will refund your money.
It is important to us that you are happy with your hair and service. Hairdressing is about building relationships and it is not always possible to know how your hair will react after you have washed and styled it at home yourself.
Your hair and happiness is our absolute priority, and we give all our guests this guarantee: if you are not fully satisfied with your hair, and we cannot resolve any problems, then we will refund your payment or meet the cost of having your hair done again at another salon.
If you are not satisfied with our service, we would love to know – the feedback will be a great step to creating the perfect client journey, and ensuring standards are met every time with quality and consistency.
Guarantee Terms
1. If you are not satisfied with your hair after our service, you must let us know within 48 hours of the service. Please contact us either via telephone on 0117 4030998 or via email on [email protected].
2. Once you contact us, we will arrange an appointment for you to visit the salon again for us to address your concerns and try to remedy the situation, free of charge. We will arrange the appointment as soon as possible after you contact us (and with a maximum timeline of 10 days of the original service).
3. Important: please do not apply any other colour to your hair or adjust or manipulate the service provided by us before we have seen you again.
4. Once you have visited us again and we have tried to remedy the situation, if you are still not fully satisfied with the result then we will do one of the following:
(a) Give you a full refund for the element of the hairdressing service you are not happy with, e.g. colour, haircut.
We are unable to provide refunds for products or GHD returns – if you would like to return these items, please send them directly to the manufacturer.
(b) If your hair is damaged or in a worse condition after your visit to us, we will refund you the costs of having your hair done again at another salon, up to the value of your original payment to us. The service by the other salon should be within 14 days of your original service by us.
We ask that you send us ‘before and after’ pictures of the work carried out at the other salon, and the receipt for payment.
5. Please note that this guarantee will not apply if:
– You do not contact us within 48 hours of the service, as referred to in paragraph 1.
– You apply colour to your hair or adjust or manipulate the service provided by us before we have seen you again, contrary to paragraph 3.
– The service has not been paid for in full.
Locations
Excellence from start to finish
On the day of your NOCO appointment, you’re be welcomed into our bright, modern salon by one of the NOCO Hair team. You can enjoy a tea or coffee while you wait and then your styling session begins.
As your hair is cut and styled to perfection, you can soak in the atmosphere. Our stylists are handpicked for qualities such as excellence, integrity and their sense of fun to ensure that every client’s experience is the best it can be. Every visit to NOCO includes a luxurious shiatsu head massage in our fully-reclining massage and wash zone. Before you go, we’ll blow-dry your hair just how you like it- curly, wavy or straight.
At NOCO, we believe that a good client-salon relationship should be a lifelong love affair. This is why we offer all new guests a free wash and blow dry two weeks after their first service. If you don’t 100% adore your new style for whatever reason, we will fix it there and then. We also offer 20% off your next service if you return within seven weeks.
Relaxation Zone
Here at NOCO, it’s important to us that your salon experience is as enjoyable as possible. That’s why we always go above and beyond to make sure your every need is catered to, whether that’s with a hot drink of your choice, or a luxurious shiatsu head massage.
After all, why should the treats just be for your hair?
Your relationship with your hair salon should be a lifelong love affair, which is why we like to treat our returning guests too.
YOUR APPOINTMENT & PRICING
Walking into our bright, chic salon, you’ll be welcomed by one of our stylists and offered something to drink while you wait for your appointment – along with your choice of e-magazines.
All of our staff are hand-picked, not only for professional excellence but for the quality of their client care, so you can sit back and relax, knowing you’re in good hands.
We appreciate that trying out a new salon is always a leap of faith so, if it is your first time at NOCO, you’ll be able to save £10 off your visit and get 20% off your next appointment (If you return within 7 weeks). We also have a guarantee – love your hair or your money back.
All NOCO treatments come with a complimentary shiatsu head massage in our massage and wash zone. Before you go, we’ll blow-dry your hair exactly how you like it – whether you prefer straight, wavy or curly.
For our full price list for all highlighting services, take a look at the pricing for our Clifton and Wells salons. The kind of colourful, professionally styled hair you dream about is just a few clicks away.
READY TO MAKE AN APPOINTMENT?
Book your appointment today, we can’t wait to help you feel fabulous
